If you are conducting an experiment on BonFIRE and require support, there are three channels for you to use: user documentation, email or support forum.
A great resource of information about what BonFIRE offers with lots of how-to guides and examples.
support (at) bonfire-project.eu
Emails sent to the above address will open a support ticket will be opened and the right person will be assisting you shortly.
This is a restricted support channel for experimenters, allowing you to share information and experiences with other experimenters as well as interacting directly with the technical engineers in BonFIRE.